Privacy Policy
Your privacy is important to us at Grove Panel Cove
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather details you supply willingly. This covers your name, company name, email, phone, delivery addresses, and any particular floral specifications. Payment data is collected during orders but is securely handled by our payment partners.
For corporate clients, we might also obtain extra business details like company registrations, preferred delivery times, and budget constraints to tailor our services to your needs.
When you visit our site, we automatically gather technical data such as your IP address, browser, device details, and navigation patterns to enhance site performance and learn how customers discover our services.
How We Use Your Information
We mainly use your information to complete orders and deliver high-quality service, including processing orders, arranging deliveries, designing custom bouquets per your specs, and keeping you informed about your needs.
We also analyze data to enhance our offerings and site experience, helping us identify the most valuable corporate floral services for our clients and how we can better assist businesses in United Kingdom.
Information Sharing and Disclosure
We value your privacy at Grove Panel Cove and do not trade your personal data. Information is shared only as needed to deliver services or as legally required.
We may disclose required data to trusted service partners who assist in running our operations, such as delivery couriers, payment processors, and tech providers. These partners are contractually bound to safeguard your data and use it solely for the services they render.
We may reveal information when compelled by law, a court order, or government demand. We may also disclose to protect our rights, assets, or safety, or to safeguard customers and staff.
Data Security Measures
We are committed to safeguarding your personal data and deploy suitable technical and organizational safeguards to deter unauthorized access. This includes safe storage, encrypted transmission, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it moves between your device and our services.
Limited Access
Access to customer data is granted only to personnel who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely foolproof. We regularly update our practices to counter emerging threats.
Your Privacy Rights
You hold essential rights over your personal data. In line with applicable laws, you may access, amend, delete, or limit how your information is used.
To exercise these rights, contact us via the details at the policy's end. We will respond within a reasonable timeframe per applicable law.
Data Retention
We keep personal data only as long as needed to deliver services and meet legal duties. Retention durations vary by data type and collection purpose.
Typical Retention Periods:
- Customer contact and order information: a few years after the last service interaction
- Payment records: kept for several years for tax and accounting needs
- Website analytics data: kept for a bit over two years for service improvement
- Marketing preferences: kept until you unsubscribe or for two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie preferences in your browser settings. However, disabling certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy applies only to Grove Panel Cove and our site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Grove Panel Cove Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy inquiries within 7 business days.